Responsibilities

• Financial Analysis: Ability to interpret financial statements, ratios, and credit reports
• Data Analysis: Proficiency in using data analysis tools and software such as excel.
• Credit Risk Assessment: Fundamental understanding of credit risk models and frameworks.
• Knowledge in Credit Bureau Reports: Familiar with credit reports data’s (has ANZ market is value add)
• Cash Application: Ability to perform cashiering and matching as instructed and ability to perform basics reconciliation when its required.
• Analytical skills: Attention to details: Careful and meticulous examinations of financial documents and credit information.
• Critical Thinking: Ability to evaluate the creditworthiness and make sound decisions based on available supporting documents.
• Problem-Solving: Ability to identity and address potential credit issues proactively.
• Communication: Must be clear and effective communication with stakeholders and peers.
• Interpersonal Skills: Ability to work well with the team and stakeholders and always maintain professionalism.
• Time Management: Effectively managing time and handling multiple credit assessments accordingly.

Requirement

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field, or equivalent work experience
• Proven experience in conducting credit checks and analyzing credit reports
• Strong understanding of accounting principles and financial analysis
• Experience with credit bureau reports and related tools
• Excellent attention to detail and accuracy
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks and prioritize effectively
• Willing to work based on AU/ANZ working hour and to work during PH if required (6.30am – 3.30pm)

Responsibilities

• Analyses and monitors all assigned aged debtors and actively works to reduce delinquency. Ensures prompt action is taken for non-payment or continued late payment.
• Provides regular reporting on the status of overdue debt including month end statistics.
• Provide timely resolution to various stakeholders on any O2C request, enquiries or escalations. Ensure no backlog in Group mailbox and workflow flow.
• Identifies disputes causing delay in payment and deals with it effectively and in a timely manner. Investigate any unallocated cash or open items promptly.
• Escalates issues and contacts internal personnel to encourage resolution. Escalates issues to line manager that pose potential risk and non-payment within a timely manner.
• Initiates collection calls and sending timely reminder to account holders. Researches and resolves delinquency/ billing issues on allocated accounts.
• Preparing AR aging report, sales AR status report, collection status report, issues log, unapplied receipt and reconciliation.
• Prepare and update Standard Operating Procedure and successfully transition of O2C activities to KL and ensure compliance to Customer’s policy and procedure and country regulation.
• Perform other ad hoc duties and special projects as requested.
• Ensures all transactions/ activities are conducted in accordance with the relevant Group/ Divisional Authority Matrix.

Requirement

• Professional certificate/ Diploma/ Degree in Finance or Accounting or Business or equivalent.
• Willing to work based on ANZ working hour and to work during PH if required (6.30am – 3.30pm)
• At least 2-3 years’ experience in AR/ Collection with minimum 2 years in SSC or BPO environment.
• Experience working on Virtual Desktop Infrastructure (VDI) environment – Citrix and virtual meeting/ discussion.
• Making inbound and outbound call from/ to customer in other country for collection/ billing dispute.
• Proficient use of applicable technology and MS Office, advanced Excel skills is an added advantage.
• Experience in operations for other country is an added advantage.
• Experience in transition – knowledge transfer.
• Experience in Microsoft Dynamic 365 is an added advantage.
• Good command of both spoken and written English.
• Ability to work under pressure and meet tight deadlines without compromising on quality.
• Strong communication and interpersonal skills and collaborative team spirit.
• Strong analytical and problem-solving skills.

Responsibilities

• Capable of managing routine P2P processes with minimal rework and good turnaround time.
• Familiarity with invoice validation, PO matching, and payment workflows.
• Demonstrates basic understanding of accounting entries and tax requirements
• Proficient in Microsoft Excel (sorting, filtering, basic formulas) and Outlook for tracking and communication.
• Communicates clearly and concisely in written and oral form.
• Maintains high accuracy and ensures timely processing of invoices
• Works well in team settings and manages own time to meet daily deadlines.

Requirement

• Professional certificate/ Diploma/ Degree in Finance or Accounting or Business or equivalent
• Strong background in PO processing and reporting
• Proficiency in Microsoft Excel (V-lookup, Pivot etc)
• Meticulous with attention to details
• Willing to work from 6:30 AM – 3:30 PM (aligned with Australian time zone).
• Willing to work on Malaysia Public Holidays

Responsibilities

• Responsible for pre-screening, interviewing applicants and ensuring registrations are completed for applicants
• Creating candidate profiles, updating comments and activities in our system on a timely manner
• Attending to inbound calls with no calls left abandoned
• Managing resourcing pool effectively from the assigned respective job order in a timely and effective manner
• Effectively utilizing Job database, search engines, and other social channels
• Provide regular & timely reporting regarding job order rates / success rates & etc
• Attend meeting with customer, as required to improve delivery
• Proactive in building pipeline and resolves any escalations from customers and candidates, including account managers
• Ensure all communications are consistent with internal and external stakeholders
• Manage all administration work including support for projects or any initiative organized by the department
• Ensure data quality and data integrity are maintained
• Perform other ad hoc duties and special projects as requested

Requirements

• Minimum Degree in Human Resource/ Business Administration or equivalent
• Experience in recruitment or any customer service-related roles
• Fluent in English language. Process good written and verbal communication skills
• Experience in ERP, digital recruitment, web-based technology and good in MSOffice
• Client focus with good interpersonal skills and ability to build good relationships.
• Experience in meeting SLA and KPIs
• Willing to work 7am – 4pm (Follow Australia time)
• Comfortable to carry out daily conversation with Australians in terms of resourcing activity

Responsibilities

• Responsible for daily payroll and admin activities, including processing timely and accurate payroll (weekly, bi-weekly, monthly and off cycle). This includes input of manual pay items & salary sacrifice items, reimbursement & other compensation calculations.
• Review all timesheet, attendance and its supporting and ensure correct calculation of wages.
• Provide correct accruals for leave and any other provisions.
• Check and maintain employee master file details, bank details, tax file numbers, tax scale, deduction, and other payroll information in the payroll system.
• Ensure the preparation of monthly, quarterly and annual reporting – management, reconciliation, journal file for GL, tax and any ad hoc request is accurate and timely.
• Ensure requests and queries are investigated, actioned, and communicated to customer within agreed timelines and quality levels.
• Ensure group email are being cleared on timely basis and adhere to SLA.
• Prepare and update Standard Operating Procedure and successfully transition payroll activities to KL COE and ensure compliance to Customer’s policy and procedure and country regulation.

Requirement

• Professional Certificate, Diploma, Degree in Human Resources/ Finance/ Accounting or equivalent.
• Willing to work based on ANZ operations hour and to work during PH if required
• At least 1-3 years’ experience in payroll administration.
• 2 years of experience in payroll operations for ANZ would be advantage
• A self-starter with “can-do” attitude
• Good command of both spoken and written English.
• Strong communication and interpersonal skills and collaborative team spirit.
• Good analytical and problem-solving skills.
• Attention to detail
• Proficient use of applicable technology and MS Office.

Responsibilities

Payroll support

• Prepares spreadsheet with hours, job numbers, and position titles allocation to payroll within prescribed timeframes.
• Ensures timesheets and job paperwork match.
• Reviews Payroll reports to ensure accuracy against information provided.
• Escalates discrepancies to Payroll and Project Supervisor/ Line manager
• Responds to enquiries from employees, Operations and Payroll.
• Investigate and follow up all variances appropriately

Procurement and Accounts Payable

• Raises and closes job and PO numbers as required.
• Approves AP invoices ensuring goods/services were received.
• Maintains job and PO register monitoring PO’s available funds.
• Monitors progress and anticipated completion date for all jobs related to the project.
• Reconciles open job and PO’s report ensuring AP invoices were allocated accordingly.
• Investigate and follow up all variances appropriately
• Ensures procurement services are in line with divisional requirements, policies and procedures.
• Follows up approved PO’s where invoices have not been received.

Accounts Receivable

• Processes and records financial transactions for projects, including invoicing and payment of accounts.
• Ensures accounts receivable/invoicing processes are efficiently and effectively undertaken.
• Prepares information for inclusion into the specified reports, ensuring information is correct, prepared to the agreed format and structure and completed within the given timeframe
• Completes cost to invoice reconciliation for the contracts that are based on a pass through arrangement
• Ensures information management systems are developed, implemented and utilised.
• Store and file information promptly and readily retrievable when required, with the security of confidential or sensitive material assured.
• Keeps relevant Business Unit Managers aware of problem debts or as appropriate
• Raise and finalize all AR invoices
• Investigate and follow up all variances appropriately

Data Management, Administration and Reporting

• Inputs data into finance/payroll system and ensuring accuracy.
• Gathers and presents information in a timely manner, ensuring accuracy is maintained and presented in a format appropriate to the purpose.
• Ensures written documentation is produced accurately, in the agreed format and in a timely manner.
• Maintains Payroll and System Issues Registers.
• Prepares required information for the auditors to assist with the annual audit/review process

Requirements

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field preferred
• Minimum of 2 years of experience in finance or other related roles
• Preferable experience in Project billing/accounting
• Proficient PC skills including MS Word, Excel and Outlook
• Good mathematical knowledge
• Good time management and organisational skills to meet deadline
• Effective communication skills – written and spoken
• Good Customer Service – ensure queries are responded to promptly and accurately

Responsibilities

• Supervising daily operation support / administration activities to ensure smooth execution of business operations by meeting quality and customer service expectation / indicators and accomplishing service level
• Manage all the administrative tasks in relation with no limit to following activities: (i) Pre-payroll support function – verifying the employee / contractor’s time sheet with site and upload to the related time & attendance and leave application to related system (ii) Support and administrate employee and contractor mobilization and deployment e.g. booking of medical, enforcement / immigration and visa clearance (iii) Handling customers’ enquiry (iv) Administrate the generate and issuance of purchase order (v) Administrate the business license related matter (vi) Support the customer and management reporting
• Work and collaborate closely with account manager and/or customer on the pre-payroll support function
• Ensure all candidate data and time & attendance records are accurate and updated in a timely manner in relevant systems
• Ensure full compliance process on the employee and contractor mobilization and deployment with the company or local enforcement regulation
• Managing any issues that may arise towards resolution in a collaborative and timely manner
• Effectively and efficiently managing your workload including your ticket count and working proficiently to multi-task, resolving competing priorities and meeting requested deadlines
• Provide monthly report as per scheduled from systems and ad-hoc report as per request from stakeholders
• Populate reporting templates with employee information where applicable
• Completing operations whilst providing backup support to team members on other activities during holidays
• Provide support in the delivery of business support operations if needed
• Ability to work in a high volume, fast moving operational business
• Able to work independently as well as within a team
• Able to demonstrate and combine a methodical and organized approach to work situations with high attention to detail
• Professional and customer focused on your approach including absolute discretion and sensitivity in handling confidential matters and information
• Perform other ad hoc duties and special projects as requested

Requirements:

• Degree/ Diploma in Business Administration or equivalent
• At least 2 years’ experience in business or operations support role/ HR generalist experience
• Exhibits strong client services expertise and delivery focused
• Proficient use of applicable technology, MS Office and Excel skill
• Effective communication (both written and verbal) and interpersonal skills and collaborative team spirit
• Proven ability to multi-task and meeting tight deadline
• Meticulous with attention to details
• Able to establish effective relationships and communications with account manager and/or customer, gains trust and respect
• Willing to work 7am – 4pm (Follow Australia time)

Responsibilities

• Actively delivering roster planning activities with sense of urgency and accountability in meeting the deadlines and customer expectation with no limit to the following areas preferred:
• Build and checking Rosters
• Editing and updating Rosters
• Roster Adjustments – Creating / Removing
• Ensure the Rosters created are based on the client needs and expectation, ensuring that the data is accurate and complete
• Managing any issues that may arise towards resolution in a collaborative and timely manner
• Effectively and efficiently managing your workload assigned, primarily through emails, whilst multitasking in terms of resolving competing priorities, handling calls and meeting requested
• Provide weekly/monthly report as per scheduled from systems and ad-hoc report as per request from stakeholders.
• Completing operations whilst providing backup support to team members on other activities during holidays
• Ability to work in a high volume, fast moving operational business.
• Able to demonstrate and combine a methodical and organized approach to work situations with high attention to detail.
• Professional and customer-focused in your approach including absolute discretion and sensitivity in handling confidential matters and information.

Job Requirements

• Degree/ Diploma in Human Resource/ Business Administration or equivalent.
• Experience in workforce planning or Rosters scheduling real-time monitoring related experience an added advantage.
• Willing to work at early morning shift to support Australia Team (4am/5am/7am) and follow Australia public Holiday
• Good command of English language especially in dealing with Australian market
• Exhibits good rosters scheduling expertise and command of relevant process flow, policies, procedure, etc.
• Proficient use of applicable technology and MS Office.
• Strong communication and interpersonal skills and collaborative team spirit.

Responsibilities

1. Client Service Management:
   • Operates within business policies and processes to support customer retention.
   • Ensures communications are consistent with the brand in all internal and external interactions.
   • Acts and communicates with integrity in all customer dealings, ensuring that all promises made are delivered on and meet client’s expectations.
   • Communicates in a professional manner with internal and external stakeholders.
   • Develops and maintains relationships with existing clients and field employees
2. Roasters Management, Administration and Reporting:
   • Actively delivering roaster activities – creating/removing/adjustment
   • Utilizes appropriate systems to record all interactions in a timely and accurate manner.
   • Ensures all required administrative tasks are undertaken in a timely manner.
   • Aligns rosters and conducts shift confirmations / cancellations.
   • Receives and actions client requests.
   • Ensures orders are filled in a timely manner.
   • Records, maintains, and actions area handovers.
   • Ensures all transactions/activities are conducted in accordance with the relevant Group/Divisional Authority Matrix.
   • Provide back-up support to team members on other activities during holidays
3. Health, Safety, Environment and Quality (HSEQ):
   • Operates a positive safety culture across the business.
   • Reports field employee injuries in accordance with the business’ injury reporting procedures in timely manner
   • Ensures that all compliance-based requirements are completed in a timely and satisfactory manner.
   • Ensures business activities comply with relevant legislation, codes of practice, guidelines and ethical standards.
   • Continually advocates and drives safety improvement across the business.
   • Ensures compliance with HSEQ management responsibilities as defined in procedures.

Job Requirements

• Degree/ Diploma in Human Resource/ Business Administration or equivalent.
• Proficient use of applicable technology, MS Office and Excel skill.
• Effective communication (both written and verbal) and interpersonal skills and collaborative team spirit.
• Proven ability to multi-task and meeting tight deadline.
• Meticulous with attention to details.
• Able to establish effective relationships and communications with account manager and/or customer, gains trust and respect.
• Willing to work at early morning shift to support Australia Team (4am/5am/7am) and follow Australia public Holiday
• Good command of English language especially in dealing with Australian market

Responsibilities

• Supports day-to-day business operations and administrative tasks while undergoing structured on-the-job training across key functional areas.
• Responsibilities may include assisting with data entry and reporting, supporting process execution, handling basic stakeholder or customer queries, and contributing to operational improvements.
• The role is designed to develop foundational skills in business processes, teamwork, communication, and problem-solving within a professional work environment.

Requirements

• Bachelor’s degree in any discipline (Business, Finance, HR, Accounting, or related fields preferred)
• Fresh graduates are encouraged to apply
• Good communication skills in English (written and spoken)
• Strong willingness to learn and adapt in a fast-paced environment
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Good teamwork, interpersonal, and problem-solving skills
• Detail-oriented with good time management and ability to meet deadlines
• Willing to work from 6:30 AM – 3:30 PM (aligned with Australian time zone).